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 FAQs

Everything you ever wanted to know

 

+ What is the meaning of life, the universe, and everything?

Ummmm...Everything You Wanted to Know about The Introverted Chick Monthly Subscription Box. (Whew! Fixed it! And also 42.)

+ What can I expect to receive in the monthly subscription box? I’m not big on surprises.

I’m not a fan of surprises either. It’s probably an Introvert thing. But you can expect to receive 5-7 cool, interesting items you can use. You’ll receive fun gifts, home goods, jewelry, treats, tech tools, accessories, stationery supplies, and MORE! This might be socks, tea, magnets, jewelry, cards, pens, kitchen supplies, home decor, and other stuff. I also exclusive items designed especially for The Introverted Chick. If you have an item or brand you’d love to see in The Introverted Chick box, message me here.

I do work diligently to provide an awesome unboxing experience for you. The value of the box contents will always exceed the subtotal price of the box. Mostly I work with companies, vendors, and small businesses to get the best rates and wholesale prices on box items. If an item is sponsored, that will be revealed as such. (If your company would like to sponsor/supply an item, message me here.)

+ When will I get my subscription box?

Boxes ordered by the last day of the month, or while supplies last, will be shipped between the 4th of the following month. Please allow at least five(5) business days for shipping in the United States. International orders please allow longer since it can take up to 30 days for delivery.

+ Can I try the box before I subscribe?

No and Yes. The default is an automatic renewal cycle matching your initial subscription purchase (either monthly, 3-months prepaid, or 6-months prepaid). In order to “try before you subscribe”, the best way to do this is to GIFT the box to yourself. (Or save money by giving huge hints to those friends and family members that love you and buy you presents. Win—Win!) But on a GIFT subscription, there is a non-renewing option. So a GIFT purchase is how you’d check out this sub box experience before falling in love with it and subscribing to it for the rest of your life. (Hey! I met my husband on a blind date, and we’ve been married for 26+ years. Ya never know!) And don’t forget that you can use the GIFT option to actually give a GIFT to your favorite Introverted Chick.

+ Okay, this subscription box is for Introverted Chicks, but what about the Introverted Dudes?

I am so glad YOU asked this, and that it clearly was not a contrived question just to be able to say that The Introverted Dude quarterly subscription box is in the works. Nor is this just a way to tell you that I will be working with the Introverted Men in my life to make sure their monthly subscription box is curated and created especially to appeal to the XY crowd. There will be some overlap in the sub box contents too because I refuse to use pens for women. I don’t have a launch date yet, but if you want details on The Introverted Dude quarterly subscription box as they become available, sign up here. And watch social media since I’ll post info there too.

+ Why does my monthly subscription box automatically renew? What date does that happen?

It is a subscription service, which is built right into the name...monthly s-u-b-s-c-r-i-p-t-i-o-n box. You will receive an email reminders about your renewals and can cancel any time.

Boxes ship on the 4th of the month so you have time to receive the box before time to renew. You’ll get an email on the 10th of the month reminding you that your box will renew unless you skip a month or cancel. Renewals will be charged on the 11th of the month. But if you wish to cancel your subscription, you must unsubscribe before the box renews or the cancellation will take effect the following month. If you have a prepaid subscription, the cancellation will take effect at the end of the term.

If you’re not sure you want a subscription, you can do a GIFT subscription to yourself. Just check the box at “This is a gift” at checkout and supply the requested info.

+ How do I cancel?

To cancel, at anytime, you would log into your Subscriber Account and change your status there. You can find your “Sign In” on home page of The Introverted Chick’s web site or find it directly here. I do hope if there is an issue with your service or other concerns that you will please contact me directly and let me know because maybe there is something I can do to help. Thanks!

Yay! I love to see cool, little gift items. I can’t wait to hear about your business! And if you work for a company that sells cool, little gift items or you want to sponsor/supply an item for The Introverted Chick box, you can message me too. Click here for Vendor Info.

+ I don’t like something I got in the box. Who do I complain to and where all can I post on the Internet about how much you suck?

I’m sorry the person to whom you have asked this question has stepped away from her device to weep over all of the personal rejection she knowingly set herself up for on a regular and recurring basis by starting a monthly subscription box. (Le sob. Le sigh.)

As much as I do hope you will love the entire contents of each sub box, I know that might not happen. But I do hope that you will love most of what you receive. For the less-loved stuff, I include a small gift bag in each box to make it easy for you to pass the item on to somebody that WILL love it. The warm fuzzy you get when you give the gift and the warm fuzzy your friend gets they get the gift...well, that’s just built into this being human.

And I joked about personal rejection, but I am open to feedback on items you dislike, love, or anything else here in The Introverted Chick realm and purview. But before you post all over the Internet about how much I suck, please do contact me tell me directly and give me an opportunity to improve your experience. By letting me know, we can then possibly improve everybody’s experience. Thank you! After you’ve told me directly, THEN you can go post all over the Internet in infinite places about how much I suck. (heh heh)

+ Why do you charge for shipping? I would rather have free shipping.

I love “free” shipping too. It’s great. And we have been somewhat...uhhh...primed for free shipping in this era of e-commerce. Unfortunately, free shipping is never, ever really free. Somebody pays for it, and usually it’s done in the form of a price hike on the items or bundle. Or a business is big enough to absorb shipping costs because they make it up elsewhere. Sorry to burst your “free shipping” bubble.

The Introverted Chick is just me, Sarah…a one woman show. I could have added shipping onto the cost of the sub box and just raised the price, but I decided to give a boring economics lesson in my FAQ section instead. I’m sure you’re thrilled.

If you really want to know all about the complications of shipping in e-commerce, start a monthly subscription box business and spend weeks finding out all that goes into shipping it. Then have somebody immediately ask you why you are charging for shipping. But long story short, shipping rates vary across zones based on distance and/or size/weight of the items…and then there’s international shipping rates. Everything can be raised by the carrier at any time due to demand/scarcity, specialized delivery systems, increases in the cost of doing business (like higher gas prices), and other market fluctuations. (Spoiler Alert: postal/shipping rates are already set to be raised 12% by the USPS in January 2019. I don’t plan to pass that rate increase on to you.) Also know that the flat rate you’re paying for domestic shipping on The Introverted Chick box does not cover the entire average cost, so you do get part of your shipping for “free”. But that’s only because I pay it—so it’s not really free. And for international subscribers, the only way I could offer worldwide delivery is to add shipping costs, which Canada has a bit lower rate ($25), while the rest of the world is currently set higher ($30), and this doesn’t always even cover the cost.

+ Do I have to pay taxes?

Ummm...yes. That’s one of the two things that are certain. But if you mean do you have to pay sales tax on the subscription box, that will be determined in the shopping cart and automatically calculated. Kentucky residents will at least have to pay state sales tax because The Introverted Chick is based in Kentucky.

Overall, state tax laws for online sales got potentially complicated earlier this year with the Supreme Court ruling in SOUTH DAKOTA v. WAYFAIR, INC., et al. Rather than bore you with another lesson in this question (see the boring economics lesson in the previous question), I will just say that this is one to watch. The implications of this ruling are a bit concerning for all small e-commerce businesses. Hopefully, there will be some definite clarifications on how this will all work and if all states will begin collecting taxes on all sales transactions. For consumers, this would just mean a bump in their shopping cart totals, but businesses will be blamed for raising their prices (ugh). For small e-commerce businesses, this will mean filing state sales taxes in all 50 states (omg!), which would be a logistical, accounting nightmare (omg!) and likely mean less small makers and entrepreneurs could stay in the marketplace. Uh oh. I’m giving another boring economics lesson again, aren’t I? But remember when I said previously that “free” shipping could be absorbed by bigger businesses. Same here with sales taxes. The accounting nightmare is just a few more employees to a big company. To a small one person shop, it could mean they have to close their business because there would be no way to effectively do that much paperwork on your own and also a decrease in earnings if customers balk at any point of the process.

I’ll definitely monitor this sales tax thing and make updates on the FAQs as needed. It will also for sure make national news.

+ Why do you capitalize the “i” in Introverted?

This capitalization thing was a decision I made when I started The Introverted Chick social media accounts in April 2016. I could make up a story that the capital “l” stands for the Individualism and Independence seen in Introverts. That it is a way for them to see ownership in their personality type. It sounds good. Maybe that is what my brain was doing. That theory loses steam though when you find out I capitalize Extrovert and Ambivert. It really was just a personal preference and decision made that became part of my writing style when writing about Introversion. I’m sure it will make a copy editor twitchy someday when I write my book. LOL! (How do you like that foreshadowing? heh heh)

 
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